Handle challenging conversations well
Some conversations can be very challenging, either because they have a high emotional loading or affect us very personally. Avoiding such conversations is, most of the time, not an option. In some cases, avoidance is even exacerbating the situation. Therefore, it is essential to learn how to best approach such conversations to maintain one’s own effectiveness.
The key elements of this course have been selected to offer you a more conscious approach to engage with others more constructively when discussing difficult subjects. This helps to avoid a lot of misunderstandings and frustrations.
At the heart of this module is the ladder of inference. A structured approach which enables you to avoid the pitfalls in such discussions and helps to achieve a productive yet honest conversation. This concept was first developed by Chris Argyris (1990).
Note: As oppose to the free version of this course, this standard version includes a library with more material to support the subject and a 20-minute online laser-coaching to already practice certain aspects. For even more coaching, you can also check-out the premium version.
The ladder of inference
The Ladder of Inference was first put forward by organizational psychologist Chris Argyris and used by Peter Senge in The Fifth Discipline: The Art and Practice of the Learning Organization. Permutations of the model emerged over time, yet in its basic approach all variations of the tool help you understand your thinking steps that can lead you to jump to wrong conclusions, and so, following it through step by step, can help you getting back to hard reality and facts.
Your indiviudal coaching session
Through a coaching session you will be able to anchor your learning and make it your own.
Library with some material related to the Ladder of Inference model
ADDITIONAL-OPTIONAL Coaching extension
Sometimes acquiring news skills is more challenging and additionl support is needed