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Handle challenging conversations well

‘Where there is shouting, there is no true knowledge.’ (Leonardo da Vinci)

Some conversations can be very challenging, either because they have a high emotional loading or affect us very personally. Avoiding such conversations is, most of the time, not an option. In some cases, avoidance is even exacerbating the situation. Therefore, it is essential to learn how to best approach such conversations to maintain one’s own effectiveness.

The key elements of this course have been selected to offer you a more conscious approach to engage with others more constructively when discussing difficult subjects. This helps to avoid a lot of misunderstandings and frustrations.

At the heart of this module is the ladder of inference. A structured approach which enables you to avoid the pitfalls in such discussions and helps to achieve a productive yet honest conversation. This concept was first developed by Chris Argyris (1990).


Note: As oppose to the free version of this course, this standard version includes a library with more material to support the subject and a 20-minute online laser-coaching to already practice certain aspects. For even more coaching, you can also check-out the premium version.


I have more than 16 years of professional experience in FMCG internationally. In this period I worked in different European countries and in various functions, i.e. Supply Chain, Research & Development and Technical Marketing interfaces, with more than 14 years of experience as line manager in assignments spanning from factory management to programme management in corporate research.
In early 2005 I decided to become an independent coach working across Europe.

€ 85.00