6 students

Master challenging conversations

‘When the conscious mind expands to embrace deeper levels of thinking, the thought wave becomes more powerful and results in added energy and intelligence.’ (Maharishi Mahesh Yogi)

Some conversations can be very challenging, either because they have a high emotional loading or affect us very personally. Avoiding such conversations is, most of the time, not an option. In some cases avoidance is exacerbating the situation. Therefore, it is essential to learn how to best approach such conversations to maintain one’s own effectiveness.

The key elements of this course have been selected to help with a more conscious approach to engaging with others more constructively when discussing difficult subjects. This helps to avoid a lot of misunderstandings and frustrations.

At the heart of this module is the ladder of inference. A structured approach which enables you to avoid the pitfalls in such discussions and helps you to achieve a productive yet honest conversation. This concept was first developed by Chris Argyris (1990).



Note: This premium version of the course includes all additional library material of the standard version and a full hour of one-to-one online coaching instead of the laser coaching of the standard version.


I have more than 16 years of professional experience in FMCG internationally. In this period I worked in different European countries and in various functions, i.e. Supply Chain, Research & Development and Technical Marketing interfaces, with more than 14 years of experience as line manager in assignments spanning from factory management to programme management in corporate research.
In early 2005 I decided to become an independent coach working across Europe.

€ 255.00